Terms and Conditions
Dine a Chook offers a SATISFACTION GUARANTEE
We understand that sometimes it is hard to know exactly what you are getting when shopping online. And sometimes when you order a product, it is not quite what you expected.
Please contact us if you are not completely satisfied with your Dine a Chook purchase. It could be that by following installation or maintenance guidelines, our product will meet your requirements. Contact with our representatives will also allow you to negotiate your satisfaction guarantee and to find out how you will be recompensed should you wish to return your purchase.
Our policy is that we will accept returns where notice is first given (via email or phone) of your decision within three (3) days of product delivery.
Please keep your item and the original packaging until we make contact with you about the return.
After we have approved your return, you will be asked to send your purchase back to us via registered post. We will not be held responsible for returned goods that are lost or damaged if they are not insured or registered.
In the case of a mistake on our part, return postage will be refunded by Dine a Chook.
In the case of a change of mind, return postage will be paid by the customer.
Please note that refunds and exchange credits are available for goods only in the case of a change of mind. Postage will not be compensated, as the freight that we charge at checkout is regularly less than the actual cost of the courier or postal network. In the case of deliveries containing large items to international and rural destinations, the actual freight cost may be deducted from the refund given if the balance is greater than that charged on purchase.
Other terms and policies
1. Sales Tax
Please note that all prices displayed on our website include Sales Tax for purchases within Ireland.
For customers in the UK or Europe, the prices on our website are our current international prices.
2. Orders from customers located outside of Ireland
Credit card payments made by customers located outside of Ireland must be insured by the Verified by Visa or Mastercard Secure Code program. Please contact us if you are an international customer requiring an alternative payment option, such as money order, check or bank transfer.
In the case of delivery outside of Ireland, a customs levy or tax may be imposed by the foreign government. It is the responsibility of the customer to investigate import regulations, where relevant, prior to placing an order. Dine a Chook takes no responsibility for fees and charges imposed by a foreign government.
3. Delivery Policy
Wherever possible, your purchase will be shipped the next business day after payment.
We use a range of shipping agents, including but not limited to An Post, Royal Mail and DPD. Service times for delivery vary depending on your location and the best delivery method for the product you have ordered. For an estimated delivery time, please contact us via email.
If any of your goods arrive broken, please contact us to arrange the return of your item for a replacement.
Please note that your personal information is protected. Customer particulars such as name and contact details are stored on our secure server for a limited period of time after an order is placed. In placing an order, you may also be automatically subscribed to our mailing list.
Under no circumstance will your personal information be made available to any third party, with the exception of those involved in the delivery of your purchase (e.g. the courier service). Your details will not be used for any purpose except delivery and direct contact with Dine a Chook UK.
An exception to this policy is: if your order is found to be fraudulent, details supplied may be forwarded to banks, relevant law enforcement agencies or other parties with an interest in the transaction.
On visiting our website, our server automatically logs impersonal data such as the time of your visit, the operating system you use, the links followed to or from our website, the pages you visit and your domain name or IP address. This information is not personally identifiable and is used solely for in-company market research to better serve our customers.
When you shop on our website, there is no need to worry about internet security. We have the extra protection of an SSL certificate for both you as the customer, and us as a merchant.
Do you still have questions? Contact us!
Please contact us. We love to hear from you and are happy to answer any questions you might have about our terms, conditions, policies or procedures.
We also love to talk about our products, which we believe are the best available for backyard chicken keepers.
Please email us at firstname.lastname@example.org
BG Schwartz Limited TA BGSL (“us”, “we”, or “our”) operates www.dineachook.co.uk (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
DoubleClick and Other Cookies
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings page.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behavior on that specific website. According to Google, the data collected cannot be altered or retrieved by services from other domains.
If you choose, you can opt out by turning off cookies in the preferences settings in your web browser.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
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