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Privacy Policy

Terms and Conditions

This Privacy Policy was last modified on July 13, 2016

Dine a Chook offers a SATISFACTION GUARANTEE

We understand that sometimes it is hard to know exactly what you are getting when shopping online. And sometimes when you order a product, it is not quite what you expected.

Please contact us if you are not completely satisfied with your Dine a Chook purchase. It could be that by following installation or maintenance guidelines, our product will meet your requirements. Contact with our representatives will also allow you to negotiate your satisfaction guarantee and to find out how you will be recompensed should you wish to return your purchase.

Our policy is that we will accept returns where notice is first given (via email or phone) of your decision within three (3) days of product delivery.

Please keep your item and the original packaging until we make contact with you about the return.

After we have approved your return, you will be asked to send your purchase back to us via registered post. We will not be held responsible for returned goods that are lost or damaged if they are not insured or registered.

In the case of a mistake on our part, return postage will be refunded by Dine a Chook.

In the case of a change of mind, return postage will be paid by the customer.

Please note that refunds and exchange credits are available for goods only in the case of a change of mind. Postage will not be compensated, as the freight that we charge at checkout is regularly less than the actual cost of the courier or postal network. In the case of deliveries containing large items to international and rural destinations, the actual freight cost may be deducted from the refund given if the balance is greater than that charged on purchase.

 

Other terms and policies

1. Sales Tax

Please note that all prices displayed on our website include Sales Tax for purchases within Ireland.

For customers in the UK or Europe, the prices on our website are our current international prices.

 

2. Orders from customers located outside of Ireland

Credit card payments made by customers located outside of Ireland must be insured by the Verified by Visa or Mastercard Secure Code program. Please contact us if you are an international customer requiring an alternative payment option, such as money order, check or bank transfer.

In the case of delivery outside of Ireland, a customs levy or tax may be imposed by the foreign government. It is the responsibility of the customer to investigate import regulations, where relevant, prior to placing an order. Dine a Chook takes no responsibility for fees and charges imposed by a foreign government.

 

3. Delivery Policy 

Wherever possible, your purchase will be shipped the next business day after payment.

We use a range of shipping agents, including but not limited to An Post, Royal Mail and DPD. Service times for delivery vary depending on your location and the best delivery method for the product you have ordered. For an estimated delivery time, please contact us via email.

If any of your goods arrive broken, please contact us to arrange the return of your item for a replacement.

 

4. Privacy Policy

Please note that your personal information is protected. Customer particulars such as name and contact details are stored on our secure server for a limited period of time after an order is placed. In placing an order, you may also be automatically subscribed to our mailing list. 

Under no circumstance will your personal information be made available to any third party, with the exception of those involved in the delivery of your purchase (e.g. the courier service). Your details will not be used for any purpose except delivery and direct contact with Dine a Chook UK.

An exception to this policy is: if your order is found to be fraudulent, details supplied may be forwarded to banks, relevant law enforcement agencies or other parties with an interest in the transaction.

On visiting our website, our server automatically logs impersonal data such as the time of your visit, the operating system you use, the links followed to or from our website, the pages you visit and your domain name or IP address. This information is not personally identifiable and is used solely for in-company market research to better serve our customers.

 

5. Security

When you shop on our website, there is no need to worry about internet security. We have the extra protection of an SSL certificate for both you as the customer, and us as a merchant.

 

Do you still have questions? Contact us!

Please contact us. We love to hear from you and are happy to answer any questions you might have about our terms, conditions, policies or procedures.

We also love to talk about our products, which we believe are the best available for backyard chicken keepers.

Please email us at sales@dineachook.co.uk

 

BG Schwartz Limited TA BGSL (“us”, “we”, or “our”) operates www.dineachook.co.uk (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at our site.

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

DoubleClick and Other Cookies

Google and others, as third party vendors, use cookies to serve ads on our Site. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Site or other sites on the Internet.

You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings page.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the site. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

We use “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behavior on that specific website. According to Google, the data collected cannot be altered or retrieved by services from other domains.

If you choose, you can opt out by turning off cookies in the preferences settings in your web browser.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.

Business Transaction

If we are involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We highly advise you to review the Privacy Policy of every site you visit. We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Changes To This Privacy Policy

This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please email us at sales@dineachook.co.uk